Pikett Care
It breaks. A phone rings.
Hosting, monitoring, updates and an emergency line for websites and apps, whoever built them. A monthly plan, billed after the month, cancel any day.
- Billed
- After the month
- Emergency
- 30 minutes, any hour
3D isn’t available in this browser, so here’s a still.
This monitor is checking this website, from your browser, right now.
01What Care covers
Everything that keeps it live.
Hosting
On infrastructure chosen for where your data has to live.
Monitoring
Every site and app under Care, checked every minute.
Updates
Security and dependency updates, applied and checked.
Backups
With restores that are actually tested.
App updates
Ready for each year’s new iOS and Android.
Small changes
Content and copy updates, without a new project.
The emergency line
A person within 30 minutes, any hour, any day.
Reports
A monthly health report, and a written report after every incident.
02How it’s billed
After the month. Leaving is free.
No minimum term, no notice period. Cancel any day and the month is billed up to that day. When you leave, we help you move hosting, domains and access, at no charge.
| Plan | Includes |
|---|---|
| Care Essential | Hosting, monitoring, updates, backups, the monthly report, the emergency line |
| Care Plus | Everything in Essential, plus a set number of small changes each month and priority scheduling |
| Care Critical | Everything in Plus, plus a quarterly restore test and performance review, and incident reports within 24 hours |
Prices and change allowances are in your quote. Websites and apps built under The Deal get 60 days of free fixes first. Care is optional after that.
03How it runs
Set up in a day.
- 01
Runbook
Access, and a runbook: where it’s hosted, how it deploys, how to roll back, who to call.
Day 1
- 02
Monitoring
Switched on for every page and service that matters, with phone alerts to whoever is on call.
Day 1
- 03
Backups
Set up or checked, then one full test restore.
Day 1
- 04
Updates
Outstanding security and dependency updates applied, with a check after each one.
Day 2
- 05
Report
The first health report. Then the first invoice, for a month that has already happened.
Month end
04Good to know
Other studios, emergencies, leaving.
Can you look after a site another studio built?
Yes, after a written check-up: the hosting, what’s out of date, what we’d fix first. Then you decide.
What counts as an emergency?
Your site or app is down, checkout, login or payments are broken, or data may be exposed. Those get a person within 30 minutes, any hour. Everything else gets a reply within 1 hour.
What if we want to leave?
Cancel any day. The month is billed to that day, and we help you move hosting, domains and access, free. Everything in your name stays in your name.
05Start
Send us what needs looking after.
A site, an app, or both. A person replies within 1 hour.